Permafrost Supply - Terms and Conditions
Welcome to Permafrost Supply. These Terms and Conditions govern your use of our online platform and the purchase of products and services offered through it. By accessing or using our service, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our online platform.
1. Scope of Services
Permafrost Supply provides a range of outdoor gear for hiking and camping, including equipment, apparel, footwear, and accessories. Our services extend to repair services for selected gear, bookings for guided tours, and equipment rentals. All products and services are subject to availability and these Terms and Conditions.
2. Account Registration and Security
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To access certain features of our online platform, such as purchasing or rental services, you may be required to register for an account.
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You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
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You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify Permafrost Supply immediately of any unauthorized use of your account.
3. Product Information and Pricing
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We strive to ensure that all product descriptions, images, and prices shown on our online platform are accurate. However, errors may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.
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Prices are stated in Canadian Dollars and do not include applicable taxes or shipping charges, unless otherwise stated.
4. Orders and Payments
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By placing an order through our service, you are making an offer to purchase products or services subject to these Terms and Conditions.
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We accept various payment methods as indicated on our online platform. All payments are subject to validation checks and authorization by the payment provider.
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Permafrost Supply reserves the right to refuse or cancel any order for reasons including, but not limited to, product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
5. Shipping and Delivery
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Products will be shipped to the address provided during the checkout process.
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Delivery times are estimates and may vary. Permafrost Supply is not responsible for delays caused by shipping carriers or unforeseen circumstances.
6. Returns, Refunds, and Exchanges
Our return and refund policy is detailed on a separate page of our online platform. Please refer to that policy for information on how to return products, request refunds, or exchange items. Specific conditions apply to repair services, guided tour bookings, and equipment rentals, which will be communicated at the time of service agreement.
7. Rental Agreement Terms
When renting equipment from Permafrost Supply, you agree to the specific rental agreement terms provided at the time of booking. These terms will cover rental periods, fees, security deposits, liability for damage or loss, and proper use of the equipment.
8. Guided Tour Bookings
Bookings for guided tours are subject to specific terms and conditions, including cancellation policies, participant requirements, and liability waivers, which will be provided and must be agreed upon prior to confirmation of any tour booking.
9. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of Permafrost Supply or its suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Permafrost Supply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.
12. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. We will provide reasonable notice of any material changes by posting the new Terms and Conditions on our online platform. Your continued use of the service after such changes constitutes your acceptance of the new Terms and Conditions.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Permafrost Supply
789 Glacier Peak Drive, Suite 201
Banff, AB, T1L 1C9
Canada
(403) 762-0909